Pre-release support page
Email TrueMe Support
Send a description of what you expected, what happened, and the screen you were using. Include your iOS version and TrueMe app version when possible.
support@trueme.ioNever email your password, authentication code, full medical record, or payment-card details.
Account access
TrueMe uses Apple or Google sign-in when you choose a signed-in experience. Confirm that you are using the same provider and account originally used. TrueMe cannot see or recover your Apple or Google password.
Export or delete your account
Open TrueMe’s Account area to export your signed-in records or initiate complete account deletion. Deletion requires recent authentication and a clear confirmation. When Sign in with Apple applies, TrueMe also revokes the associated Apple authorization.
If you cannot open the app, email support from the address associated with your account. We will explain the identity-verification steps that apply.
Subscriptions
Use Restore Purchases inside TrueMe if an active entitlement is not recognized. Apple administers charges, renewals, cancellations, and refund eligibility. Manage or cancel a subscription from your Apple Account’s App Store subscription settings.
Apple Health, photos, microphone, speech, and notifications
These permissions are optional and controlled by iOS. Open iOS Settings to review them. If a feature still fails after permission is granted, include the permission name, screen, and error message in your support email.
Food search, barcode, or AI requests
Temporary provider capacity, network conditions, request limits, or an unsupported image can interrupt these features. Try again with a clear label or photo, or enter the item manually. Do not rely on nutrition or AI output for urgent medical decisions.
Medical or safety concerns
TrueMe Support cannot diagnose symptoms or advise on treatment or dosage. Contact your prescribing clinician or pharmacist for treatment questions. For an emergency, call your local emergency services immediately.
Privacy requests
For access, correction, deletion, consent withdrawal, consumer health data, or another privacy right, email privacy@trueme.io or use the in-app controls.